Customer Relations Management
Microsoft Dynamics CRM 4.0
gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution to sales, marketing, and customer service. Microsoft Dynamics CRM integrates with key Microsoft products and technologies, including the 2007 Microsoft Office system and Microsoft Office SharePoint Server 2007, Windows Vista, and others. This software is easy to use and enables users to create workflows and reports without the assistance of technical support Microsoft Dynamics CRM is an affordable technology solution that helps automate and streamline your organization’s CRM systems. It provides members across your organization with access to up-to-date information and new ways to respond quickly.
Marketing:
A clearer view of customers and more informed marketing investments
Segment customer lists into distinct groups and then market to one or more of the identified segments using a workflow-driven model. With Microsoft Dynamics CRM, your company can leverage tools for:
• customer segmentation
• campaign planning and execution
• data extraction and cleansing
• analytics and reporting
• marketing/sales collaboration tools
• information sharing portals
Sales:
Get more leads and close more business
Access a complete view of customer data online or offline, and leverage tools that enables your company to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster. Microsoft Dynamics CRM provides:
• lead and opportunity management
• account and contact management
• territory management
• forecasting and sales analytics
• offline and mobile device access
• quick access to products, pricing, and quotes
Customer service:
Provide more value to customers
Respond faster to customer service issues and empower your organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability. Microsoft Dynamics CRM provides functionality for:
• account and contact management
• case and interaction management
• product and contract management
• knowledge-base management
• service scheduling
• workflow across teams and groups
• service reporting and analytics
Server Editions:
Microsoft Dynamics CRM 4.0 Workgroup Server
• Offers the same rich feature set as Microsoft Dynamics CRM 4.0 Professional Server.
• Includes and supports a maximum of five user licenses.
• Runs on Windows Server 2003; Windows Small Business Server 2003 R2.
Microsoft Dynamics CRM 4.0 Professional Server
• Offers a rich feature set, and supports single tenant deployment.
• No licensing limit on number of users.
• Runs on Windows Server 2003; Windows Small Business Server 2003 R2.
Microsoft Dynamics CRM 4.0 Enterprise Server
• Offers a rich feature set, and supports multi-tenant deployments.
• No licensing limit on number of users.
• Runs on Windows Server 2003; Windows Small Business Server 2003 R2.
CRM Online:
Microsoft Dynamics CRM Online combines the power of online services with your everyday productivity applications. It's optimized for business workgroups or departments who are looking to realize an immediate business impact with a system that quickly adapts to their unique business needs. This product uses powerful, easy-to-use CRM software delivered over the Internet to help organizations get up and running quickly and cost-effectively with the flexibility to meet the unique needs of any business. Microsoft Dynamics CRM Online gives sales professionals fast access to customer data and history when connected to the Internet or while working offline so they can work smarter and spend more time selling. Microsoft Dynamics CRM Online provides a comprehensive set of marketing capabilities so you can better understand customers and target your resources to the areas of highest return.
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